Terms & Conditions
Our gallery hours are:
|Jan-March||Fri – Sun||10-6:00pm (Closed Mon – Thurs)|
|Apr-Sept||Sun – Thurs
Fri – Sat
|October-Dec||Thurs – Monday||10-6:00pm (Closed Tues & Wed)|
Our friendly staff is happy to help with gift suggestions, additional product information, or to discuss special order options. We would love to hear from you! Please contact us at 1-800-249-0129 or email us at firstname.lastname@example.org
We gladly accept Visa, MasterCard, American Express and Discover Card.
PURCHASING FINE ART
Each piece of fine art, sculpture and vintage rugs we sell are one-of-a-kind pieces and have particular requirements for packing and shipping. Please contact us email@example.com to discuss details of purchasing and shipping a specific piece to you.
We are happy to offer free shipping on orders over $500 (in the US) via USPS Priority Express Mail Service.
For orders under $500 a shipping fee of $15 will apply for USPS Priority Mail service. This rate applies to the contiguous United States, not including Hawaii and Alaska. Orders under $500 shipped to Alaska and Hawaii will be automatically charged $25 for USPS Express Service.
We offer international shipping as well. Pricing is based on insurance amount and delivery destination. The recipient will be responsible for all taxes and or duties incurred through the customs department of the country to where the item is being shipped. Please contact us at firstname.lastname@example.org to discuss shipping internationally.
All orders will require an adult signature.
Everything we ship is completely insured by either USPS or our third party insurer.
Hand delivery or in store pick up available on selected items.
We do our very best to ship every in-stock item and order within 48 hours of it being placed. If a portion of your order is not currently available, we will contact you as soon as possible.
USPS delivery time will depend on your location. For Priority Mail you can expect 2-3 business days for delivery, Priority Express Mail takes 1-2 business days. Please contact us at email@example.com to discuss alternative or faster methods of shipping.
Fine Art, Sculpture, Rugs
We are happy to provide shipping estimates prior to purchase. Shipping cost will be determined by packing requirements, size of piece, insurance, delivery location and method of shipping. Please email us at firstname.lastname@example.org to discuss shipping details for specific pieces.
RETURNS AND EXCHANGES
We want you to be satisfied and delighted with all of your purchases from Curated!
We are a small, family-owned business and accept returns for exchange or credit only. In the event that you would like to return an item purchased on-line, please contact us at email@example.com within 10 days of receiving your item to get a Return Authorization Number (RA#). We reserve the right to refuse a return on any item that is returned after the stated policy date or that has been worn or damaged.
Please send the item back, unworn/unused with a receipt, your contact information, reason for the return and the RA# to:
29 W Main Street
Mystic, CT 06355
We cannot be responsible for loss or damage on a return shipment, so we recommend you insure all items for their full value.
Returns for exchange and/or credit may be made in store as well.
No CODs will be accepted.
All Fine Art sales are final.
Special Orders including items that have been sized or modified in any way, cannot be returned.
We process returns the same day they are received and will send you an email confirmation. We will issue a credit card for the full amount of your purchase and mail it to you within 2 days of receipt of the return.
For exchanges or a different size of the same item, please contact us to discuss your preference.
Holiday Return Policy
Any order purchased during the month of December may be returned for credit or exchange NO LATER THAN January 5th.
SPECIAL ORDERS AND COMMISSIONS
Most of the designers we work with are happy to customize their work in some way, or alter features such as chain length, ring size, metal color, or stone options. Additional charges may apply depending on the request.
In addition, most items that are out of stock can be special ordered at no additional cost.
Please contact us to discuss what options are possible.
Most special order items will take 2-6 weeks to complete as they are handmade, depending on the individual designer.
Special orders are non-returnable and non-refundable and require full payment at the time of order.
Several of our artists will do commission work in terms of custom sizing, theme, or color palette. Please contact us to discuss what options are possible.
Commission pieces are non-returnable and non-refundable and require full payment at the time of order.
Many of the rings on our website can either be sized within one full size in either direction. Some pieces can be sized by our local jewelers; others need to be sent back to the designer’s studio for sizing. Any ring that cannot be sized or needs to be made smaller or larger more than one full size can be special ordered from the designer. Please contact us at to discuss what options are possible.
Once a ring has been altered or sized in any way it is not returnable.
Please read Special Order information for details on purchasing a custom piece.
Sending a gift? All of our jewelry is sent in our custom packaging, is tissue wrapped and packed inside our kraft CURATED bag at no additional fee.
All items shipped out of state will be tax free.
We can help facilitate the repair of any broken piece of jewelry you have purchased through us.
Please contact us to discuss details of what needs to be repaired and to get a Return Authorization number for sending the piece back to the gallery.
Once we have received it, we will assess what needs to be done. We will call you with any charges associated with the repair as well as return shipping pricing prior to having any work done.
We cannot be responsible for loss or damage on a shipment sent to us, so we recommend you insure all items for their full value.
Please allow 2-6 weeks for completed repairs.
Having a hard time deciding on the perfect gift? Purchase a CURATED Gift Certificate! Available in any denomination and sent in our custom linen bag with an enclosed note. Gift Certificates are good for one year. Please email us at firstname.lastname@example.org to purchase a Gift Certificate.
ART + JEWELRY SUBMISSIONS
We are happy to look at fine art, sculpture and jewelry submissions any time during the year except for Jan-March. Please email images or a link to your website to email@example.com
Be sure to include pricing and process information and any other pertinent details in your email.
Please allow 2-4 weeks for a response.